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Pretty good for calls

We got the Cloud Business Phone System for our small company and it's been pretty decent. It was easy to get started, and I figured out the basics pretty quick. Made calls, got calls, all that. The mobile app works fine too, which is handy when I'm out. My only small thing is sometimes the call analytics dashboard can feel a bit much to dig through, but overall, it's been smooth.

Good features, slow setup

I got the Call Center Software for my small team. The features like Call Queuing and Warm Transfer are really helpful. The AI Call Summaries are also a nice touch for quickly catching up on calls. However, getting our existing numbers ported over took longer than I expected, about a week, which was a bit disruptive. Customer service was helpful when I called, but the process itself felt a little drawn out. Value is there for the price, but they could speed up the onboarding for number porting.

Consistent service, reliable calls

Another solid experience with Aircall. We renewed our annual subscription for the Call Center Software and it was as smooth as last year. The Salesforce Integration continues to work flawlessly, which is a big win for our sales team. It's why we keep coming back.

Decent value, few snags

I signed up for the Call Center Software, specifically for the call routing and IVR System. On the positive side, the annual billing discount made it quite affordable, and the core functionality like call queuing and warm transfers works reliably. It integrated fairly well with our existing Zendesk setup after some initial configuration. However, I found the interface for setting up complex IVR trees a bit clunky; it took longer than I expected to get it just right. Customer service was helpful when I reached out, but the initial setup wasn't as plug-and-play as I'd hoped. Still, for the price, it's a solid offering.

Amazing communication platform!

Aircall's AI-Powered Customer Communications Platform is fantastic! The AI Assist and Sentiment Analysis have really changed how our support team operates. We can understand customer moods faster and the AI Transcription is super accurate. Integrating with Zendesk was a breeze. Our agents love the Shared Call Inbox. This has made our workflow so much more efficient. Definitely recommend it to any business looking to upgrade their comms!

Solid phone system, good support

We recently switched our sales team to Aircall's Cloud Business Phone System and the setup process was pretty smooth. I liked that we could get virtual phone numbers for different regions easily. The CRM Integration with Salesforce worked well after a bit of initial configuration, and our reps found the Sales Dialer intuitive. Call recording is a must for us, and it functioned perfectly. We had one minor hiccup with a user's desktop app not connecting, but support was responsive via chat and helped resolve it within an hour. The call analytics dashboard gives good insights, though I wish there were more customizable reporting options. Overall, a reliable service for our needs.

Solid system, good support

I recently set up the Cloud Business Phone System for our sales team. The ordering process was straightforward online; I just selected the Essentials plan and requested a demo which helped clarify a few things before committing. Implementation took a couple of days to get everyone onboarded and numbers ported over. The CRM Integration with Salesforce worked well after a bit of setup, though I had to contact support once for a minor issue with call logging. They responded within an hour and walked me through the fix. Call quality has been consistently good, and the desktop app is intuitive. My only small criticism is that the documentation for advanced features could be a bit clearer.

Easy to use, works well

Signed up for the Business Phone System. The mobile app works great for calls on the go. IVR setup was straightforward. No issues, it just works.